TERMS & CONDITIONS

LOOPY SLOVENIA offers a variety of tours, packages tickets and services ("products") through its website (www.loopyslovenia.com). Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by LOOPY SLOVENIA. The purchase of any travel services offered by LOOPY SLOVENIA constitutes a contractual arrangement between the person making the booking and LOOPY SLOVENIA, and represents acceptance of LOOPY SLOVENIA's Terms & Conditions described here. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.

BOOKINGS

Bookings can be made through on-line system and our ticket offices. After making a booking through our on-line system you will automatically receive a voucher.

Please check all details on your confirmation voucher carefully to ensure they are exactly as you requested. In the event of discrepancy, please contact LOOPY SLOVENIA immediately as it may not be possible to make changes later.

TERMS OF PAYMENT

All bookings require full payment in advance.

VALIDITY OF PRICES

All rates quoted or shown in our tariffs are based on current purchasing prices in Slovenia. All prices on the www.loopyslovenia.com website are per person, unless otherwise specified and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email.

LOOPY SLOVENIA reserves the right to increase prices already quoted or published on our website without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are beyond LOOPY SLOVENIA's control.

After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. LOOPY SLOVENIA will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.

LOOPY SLOVENIA is not responsible for any changes in currency exchange rates.

LOOPY SLOVENIA reserves the right to correct wrong pricing, in case a booking is made on a package/tour that holds a wrong price within the booking system. In such cases, you will be informed as soon as possible and notified about the correction. Should you need to pay an additional fee, you will have the option of doing so. However if you choose to cancel your booking, you will get a full refund. You will be refunded in the same currency as your purchase was made. No compensation will be paid and LOOPY SLOVENIA shall have no further liability to you.

LOOPY SLOVENIA reserves the right to alter the prices of any of the daytours, packages, holidays and other services shown or advertised in our website www.loopyslovenia.com. It is unlikely that we will have to make any changes to your booking after it has been confirmed. However, occasionally, changes do occur. Most are minor and you will be informed as soon as possible if there is time before your departure. Should you need to pay an additional fee, you will have the option of doing so. However if you choose to cancel your booking, you will get a full refund. You will be refunded in the same currency as your purchase was made. No compensation will be paid and LOOPY SLOVENIA shall have no further liability to you.

CANCELLATION

All cancellations must be made by letter, fax or e-mail and confirmed by LOOPY SLOVENIA. Cancellation is confirmed when in conformity with business practices within the Slovenian travel industry, the Travel Agent is obliged to charge cancellation fees to passenger(s) as follows:

CANCELLATION CHARGES

Time of cancellation:

More than 1 week prior to arrival
Charges: none

Less than 1 week (7 days) and more than 3 days
Charges: 50%

Less than 3 days notice
Charges: 100%

LIABILITY

LOOPY SLOVENIA disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside LOOPY SLOVENIA's control. LOOPY SLOVENIA reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise.

INSURANCE

We consider adequate travel insurance to be essential. LOOPY SLOVENIA cannot accept responsibility for any cost for you or any of your travel party that may incur as a result of failing to take out insurance cover. Please read your policy and take it with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is water sports, riding tours and other related to possible activities whilst on holiday it is your responsibility to ensure that you obtain the relevant insurance cover.

PASSPORTS, VISAS, HEALTH REQUREMENTS AND TRAVEL DOCUMENTS

Slovenia is a part of the Schengen agreement. For details on general visa, passport requirements and health information view the official website for Slovenia for Foreign Affairs, www.mzz.si.
It is the passengers' responsibility to ensure that they are in possession of all necessary travel and health documents before departure, including a passport valid at least three months after return travel date. We cannot accept liability if you are refused entry onto any transport or into any country due to failure on your part to carry contact documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. In the event we are asked to reissue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.

COMPLAINS

If you have a problem during your trip with our services, either please inform the driver who should be able to resolve your issue immediately, or inform us immediately with an email info@loopyslovnia.com or by phone +386 40 422 991 or +386 40 387 887 so that we can endeavor to put things right. Your complaint must reach LOOPY SLOVENIA within 2 days from departure from Slovenia. Otherwise possible compensation is not valid. All information on our website www.loopyslovenia.com is subject to change. LOOPY SLOVENIA reserves the right to alter/change/correct mistakes that may possibly appear on www.loopyslovenia.com.

IMPORTANT STUFF

Bookings

Seats cannot be guaranteed unless booked at least 2 days before scheduled departure time until 23:59.

Baggage

Scheduled LOOPY SLOVENIA departures available from selected stations acknowledges that traveling bags are designed to protect their contents. In the course of normal handling, your baggage may show evidence of wear and tear. LOOPY SLOVENIA takes neither responsibility for minor cuts, scratches and dents nor for items that protrude from traveling bags, such as retractable handles, wheels, straps and luggage carts.

Return times

Please note that indicated return times are according to normal road and weather conditions and may change if conditions are unfavourable.

Included

Transport and possible other services on request, professional assistance during the roundtrip, bottled water on the way, all taxes.

Excluded

Unless specifically listed, meals and refreshments are not included

Prices

Tours and services are subject to currency fluctuation and conditions of cooperative contractors that may provide transportation and other services.

Languages

Our main guide language is English. But most of us speak at least one more foreign language (Italian, German, others) and we will try to assist you in your language if at all possible.

Clothing

In Slovenia there are three (3) main climates, so the weather can be unpredictable. In the period from April to October, when our service is available, the temperature is usually between 10°C to more than 30°C (45 to more than 85 degrees Fahrenheit), the weather can be sunny or rainy, depending on the region and area. So we suggest comfortable light shoes and a sweater (but please check the weather forecast). If in doubt, please ask your driver.

Liability

LOOPY SLOVENIA reserve the right to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses or expenses due to delays or changes of arrival or departure of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, war or other causes outside the control of LOOPY SLOVENIA. All such losses and expenses are the personal liability of the traveller.