FAQ

  • Tours - Loops
  • Bookings, Prices, Payments
  • Service on coach
  • What is a DAY TOUR?

    A DAY TOUR is a tour – loop we make in one day (see the available day tours on our home page).

  • What is a MULTIDAY TOUR?

    A multiday tour is a hop – on hop – off option, where you decide the itinerary of your trip around Slovenia in more than 1 (one) day.
    For the first time you can experience Slovenia like this! We are the first and only so far to offer you this option!

  • What is included in the price of the DAY TOUR ticket?

    • transport with comfortable air-conditioned vehicle
    • professional guiding
    • bottled water on the way
  • Are the tours every day through the year?

    Basically not. There are different tours available through different periods of the year. There are different weather conditions through the year and also the lenght of the day is different.
    Already on the first page you can check the available for the future calendar year.

  • Is it comfortable to travel with LOOPY SLOVENIA?

    Yes.
    Our vehicles are modern and well equipped. We also created the tours so that the difficulty and pace gradually decreases over the journey. There are enough stops on the way for your needs.

  • Are LOOPY SLOVENIA tours suitable for children, older people and disabled people?

    Yes.
    There are some curvy, but wonderful panoramic roads on both tours - loops. All the trips include sufficient free time and refreshment stops on the way (see ORDER SUMMARY). We want to provide you with the most comfortable service, so our driver is available at any time for any assistance.

  • Are there longer stops on the way?

    Sure!
    On every tour there are longer stops (seen when proceeding through booking process).
    There are also photostops, coffe breaks, toilet stops on the way.

  • Where does the coach depart from, how does pick up – drop off work?

    Loopy vehicle picks up – drops off the guests at the stations, stated in the ORDER SUMMARY. We can also provide you with lifts from/to mentioned stations in cooperation with local partners and transfers to further destinations.

  • Are the roads well mantained in Slovenia?

    Yes.
    Slovenian roads are well mantained and in good general condition. There are usually no traffic jams or rush hours with long congestions if the road conditions are normal.

  • What kind of vehicles are available?

    When there are only up to 3 passengers booked we travel with a very comfortable and spacious air-conditioned car (such as Citroen C5 or Skoda Octavia).
    When there are up to 8 passengers we travel by luxury air-conditioned van (such as Volkswagen Caravelle or Mercedes Sprinter).
    When there are up to 19 passengers we travel with comfortable air-conditioned mini buses (such as Mercedes Sprinter 318D).
    All the vehicles are modern and equipped according to the European top safety standards.

  • What does the driver do?

    Our professional drivers are oficially licensed tour guides with a professional bus driving license.
    They:
    Speak fluent english language + some other world languages.
    Provide all necessary info related to the tour.
    Provide all necessary help and recommend other services either booked through LOOPY SLOVENIA or other tourist providers.
    Provide info on the area you are visiting.
    Will also be able to answer any questions you have at the stops.

  • What if the passenger gets sick on the way?

    Our drivers are trained in first aid. For more serious or urgent assistance, the Slovenian healthcare system is reliable and efficient. EU citizens should carry their health card. Otherwise, passengers should ensure they have adequate travel insurance.
    More: http://europa.eu/youreurope/citizens/health/unplanned-healthcare/temporary-stays/index_en.htm

    With us you are under professional care!

  • How long is the driving on the tours between two furthest stops?

    On the 2016 loops the longest distance without stopping is cca. 50 km (cca. 30 miles). See the details in the ORDER SUMMARY when making a booking.

  • How much luggage am I allowed to take with me?

    You are allowed to take about 2 items of luggage with you for your tour with LOOPY SLOVENIA. That is about the same amount flight carriers allow (around 20-25kg).
    If you are travelling with more luggage than is estimated you might want to send us a mail to info@loopyslovenia.com or phone us on +386 40 422 991 or +386 40 387 887 so we can confirm if this ok and make the arrangements.

  • Are there smoking areas on the busses?

    No.
    There are sufficient stops for smoking.

  • Are pets allowed on LOOPY SLOVENIA tours?

    We regret that pets are not allowed on LOOPY SLOVENIA tours.

  • Where can I purchase the tour ticket?

    We suggest to purchase the ticket directly through our on - line booking system. It's the easiest!

  • Can I book other products and services through LOOPY SLOVENIA?

    Yes.
    LOOPY SLOVENIA is a partnership of three travel specialists, we prepared also an EXTRAS list of best products and sites in the places along the tours.
    For special enquiries please send us an email to info@loopyslovenia.com.

  • How it works the EXTRAS system?

    In every place we stop for a bit longer time there is an additional offer available on our site.
    That means you can purchase certain products already when booking the tour. In this way you save the time on the tour.

  • Do the products from EXTRAS cost less if I book them through LOOPY SLOVENIA?

    Yes.
    Because we have special agreements with our partners we can offer these products with discount.

  • Are there any of your ticket offices? Where else is possible to book & pay the tour and the products from EXTRAS if I don't have the possibility to pay online?

    Yes, in this case our agent comes to your hotel. The payment is possible with cash or credit card, after this you receive the voucher.
    Please send us the request to info@loopyslovenia.com.

  • Is there a discount on a purchase of more tours in different periods in the same time?

    No, we made it simple with very affordable price and payment system so everybody has enough freedom to decide.

  • How far in advance the tickets can be purchased?

    The tickets can be bought for available tours & products at least two days before the loop – tour (e.g. on Monday until 00:00 you can purchase the loop of Wednesday).

  • Can the dates be changed?

    Yes.
    Travel plans might change. You can easily change the dates for your booked tours with only one phone call to +386 40 422 991 or +386 40 387 887 or by sending us an email to info@loopyslovenia.com
    You will need to quote your confirmation number to change your dates and give your planned change. The availability of service on your prefered date depends on seats being available on the relevant tour.
    Please note: for REFUND POLICY see below.

  • What is the refund policy of LOOPY SLOVENIA?

    Up to 7 days prior to departure the refund is 100% for all services.
    Up to 3 days prior to departure the refund is 50%.
    Cancellations received less than three days prior to departure will be charged full price.

    In case of medical problems or death the refund is 100% regardless of the refund policy. For this refund you just prove the case with generally requested documents (scanned medical or other documents). The refund is made within 8 working days after cancellation is proved.

    LOOPY SLOVENIA reserves the right to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses, theft or expenses due to delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. LOOPY SLOVENIA is not responsible for losses in the event of Force Major, such as natural catastrophes, strikes, weather, war or other causes outside of the control of LOOPY SLOVENIA. All such losses and expenses are the personal liability of the traveller. We advice all clients to have a travel insurance, as they travel at their own responsibility on tours and transfers.
    To request a refund please send us a mail to info@loopyslovenia.com

  • What should I do if there is no bus at the meeting point at the time of departure?

    If there is a delay the driver will report this to our ticket and support offices (see above or the ORDER SUMMARY in our booking system), or you can call us directly on +386 40 422 991 or +386 40 387 887.

  • Is overbooking possible?

    Overbooking is not possible. Our on – line booking system simply doesn't allow that.

  • Is a booking for a group of people possible?

    Yes.
    We consider a group is at least 8 persons travelling together. In this case send us an enquiry to info@loopyslovenia.com.

  • Is the ticket issued in the name of the passenger?

    Yes.

  • Are the tickets interchangeable?

    Yes.
    In this case please advise us to info@loopyslovenia.com and let us know the passenger who will travel with your ticket.

  • I haven't received a confirmation email about my booking. What is wrong?

    We try to answer all emails within 24 hours.
    Try looking in your email's 'Trash' or 'Junk' folder. Sometimes confirmation emails can get misplaced by your email server and do not reach your inbox!
    If more than 24 hours have passed, or if you booked a tour at short notice, either call or mail us directly and we will get back to you immediately. If you would like us to call you, please provide a phone number where you can be reached.

  • Do I have to print my ticket/voucher?

    No.
    You will get your voucher at the ticket office or you receive the ticket from our guide/driver before departure.

  • Is there a child seat in the bus?

    Yes.
    Our vehicles are equipped with child seats on request.

  • What is the safety equippment in the buses? What about other equippment?

    There are seatbelts in all the vehicles. Our buses comply with all European safety standards.
    All vehicles have ABS, ESR, regulated air-condition, radio, CD, navigation, armrests.
    Busses have adjustable backrests, armrests and legrests.

  • Can I bring my own food?

    You can bring your own food, meals are not provided by LOOPY SLOVENIA, but we can recommend the products from EXTRAS at the stops.

  • Is it possible to eat during the drive?

    No, please do not eat during the journey as this is not respectful to other passengers.

  • Tours - Loops
  • What is a DAY TOUR?

    A DAY TOUR is a tour – loop we make in one day (see the available day tours on our home page).

  • What is a MULTIDAY TOUR?

    A multiday tour is a hop – on hop – off option, where you decide the itinerary of your trip around Slovenia in more than 1 (one) day.
    For the first time you can experience Slovenia like this! We are the first and only so far to offer you this option!

  • What is included in the price of the DAY TOUR ticket?

    • transport with comfortable air-conditioned vehicle
    • professional guiding
    • bottled water on the way
  • Are the tours every day through the year?

    Basically not. There are different tours available through different periods of the year. There are different weather conditions through the year and also the lenght of the day is different.
    Already on the first page you can check the available for the future calendar year.

  • Is it comfortable to travel with LOOPY SLOVENIA?

    Yes.
    Our vehicles are modern and well equipped. We also created the tours so that the difficulty and pace gradually decreases over the journey. There are enough stops on the way for your needs.

  • Are LOOPY SLOVENIA tours suitable for children, older people and disabled people?

    Yes.
    There are some curvy, but wonderful panoramic roads on both tours - loops. All the trips include sufficient free time and refreshment stops on the way (see ORDER SUMMARY). We want to provide you with the most comfortable service, so our driver is available at any time for any assistance.

  • Are there longer stops on the way?

    Sure!
    On every tour there are longer stops (seen when proceeding through booking process).
    There are also photostops, coffe breaks, toilet stops on the way.

  • Where does the coach depart from, how does pick up – drop off work?

    Loopy vehicle picks up – drops off the guests at the stations, stated in the ORDER SUMMARY. We can also provide you with lifts from/to mentioned stations in cooperation with local partners and transfers to further destinations.

  • Are the roads well mantained in Slovenia?

    Yes.
    Slovenian roads are well mantained and in good general condition. There are usually no traffic jams or rush hours with long congestions if the road conditions are normal.

  • What kind of vehicles are available?

    When there are only up to 3 passengers booked we travel with a very comfortable and spacious air-conditioned car (such as Citroen C5 or Skoda Octavia).
    When there are up to 8 passengers we travel by luxury air-conditioned van (such as Volkswagen Caravelle or Mercedes Sprinter).
    When there are up to 19 passengers we travel with comfortable air-conditioned mini buses (such as Mercedes Sprinter 318D).
    All the vehicles are modern and equipped according to the European top safety standards.

  • What does the driver do?

    Our professional drivers are oficially licensed tour guides with a professional bus driving license.
    They:
    Speak fluent english language + some other world languages.
    Provide all necessary info related to the tour.
    Provide all necessary help and recommend other services either booked through LOOPY SLOVENIA or other tourist providers.
    Provide info on the area you are visiting.
    Will also be able to answer any questions you have at the stops.

  • What if the passenger gets sick on the way?

    Our drivers are trained in first aid. For more serious or urgent assistance, the Slovenian healthcare system is reliable and efficient. EU citizens should carry their health card. Otherwise, passengers should ensure they have adequate travel insurance.
    More: http://europa.eu/youreurope/citizens/health/unplanned-healthcare/temporary-stays/index_en.htm

    With us you are under professional care!

  • How long is the driving on the tours between two furthest stops?

    On the 2016 loops the longest distance without stopping is cca. 50 km (cca. 30 miles). See the details in the ORDER SUMMARY when making a booking.

  • How much luggage am I allowed to take with me?

    You are allowed to take about 2 items of luggage with you for your tour with LOOPY SLOVENIA. That is about the same amount flight carriers allow (around 20-25kg).
    If you are travelling with more luggage than is estimated you might want to send us a mail to info@loopyslovenia.com or phone us on +386 40 422 991 or +386 40 387 887 so we can confirm if this ok and make the arrangements.

  • Are there smoking areas on the busses?

    No.
    There are sufficient stops for smoking.

  • Are pets allowed on LOOPY SLOVENIA tours?

    We regret that pets are not allowed on LOOPY SLOVENIA tours.

  • Bookings, Prices, Payments
  • Where can I purchase the tour ticket?

    We suggest to purchase the ticket directly through our on - line booking system. It's the easiest!

  • Can I book other products and services through LOOPY SLOVENIA?

    Yes.
    LOOPY SLOVENIA is a partnership of three travel specialists, we prepared also an EXTRAS list of best products and sites in the places along the tours.
    For special enquiries please send us an email to info@loopyslovenia.com.

  • How it works the EXTRAS system?

    In every place we stop for a bit longer time there is an additional offer available on our site.
    That means you can purchase certain products already when booking the tour. In this way you save the time on the tour.

  • Do the products from EXTRAS cost less if I book them through LOOPY SLOVENIA?

    Yes.
    Because we have special agreements with our partners we can offer these products with discount.

  • Are there any of your ticket offices? Where else is possible to book & pay the tour and the products from EXTRAS if I don't have the possibility to pay online?

    Yes, in this case our agent comes to your hotel. The payment is possible with cash or credit card, after this you receive the voucher.
    Please send us the request to info@loopyslovenia.com.

  • Is there a discount on a purchase of more tours in different periods in the same time?

    No, we made it simple with very affordable price and payment system so everybody has enough freedom to decide.

  • How far in advance the tickets can be purchased?

    The tickets can be bought for available tours & products at least two days before the loop – tour (e.g. on Monday until 00:00 you can purchase the loop of Wednesday).

  • Can the dates be changed?

    Yes.
    Travel plans might change. You can easily change the dates for your booked tours with only one phone call to +386 40 422 991 or +386 40 387 887 or by sending us an email to info@loopyslovenia.com
    You will need to quote your confirmation number to change your dates and give your planned change. The availability of service on your prefered date depends on seats being available on the relevant tour.
    Please note: for REFUND POLICY see below.

  • What is the refund policy of LOOPY SLOVENIA?

    Up to 7 days prior to departure the refund is 100% for all services.
    Up to 3 days prior to departure the refund is 50%.
    Cancellations received less than three days prior to departure will be charged full price.

    In case of medical problems or death the refund is 100% regardless of the refund policy. For this refund you just prove the case with generally requested documents (scanned medical or other documents). The refund is made within 8 working days after cancellation is proved.

    LOOPY SLOVENIA reserves the right to alter routes, itineraries or timetables without prior notice, should the necessity arise. No liability is accepted for losses, theft or expenses due to delay of any agent, hotel, coach, operator, airline, guide, restaurant or any other persons or companies, however caused. LOOPY SLOVENIA is not responsible for losses in the event of Force Major, such as natural catastrophes, strikes, weather, war or other causes outside of the control of LOOPY SLOVENIA. All such losses and expenses are the personal liability of the traveller. We advice all clients to have a travel insurance, as they travel at their own responsibility on tours and transfers.
    To request a refund please send us a mail to info@loopyslovenia.com

  • What should I do if there is no bus at the meeting point at the time of departure?

    If there is a delay the driver will report this to our ticket and support offices (see above or the ORDER SUMMARY in our booking system), or you can call us directly on +386 40 422 991 or +386 40 387 887.

  • Is overbooking possible?

    Overbooking is not possible. Our on – line booking system simply doesn't allow that.

  • Is a booking for a group of people possible?

    Yes.
    We consider a group is at least 8 persons travelling together. In this case send us an enquiry to info@loopyslovenia.com.

  • Is the ticket issued in the name of the passenger?

    Yes.

  • Are the tickets interchangeable?

    Yes.
    In this case please advise us to info@loopyslovenia.com and let us know the passenger who will travel with your ticket.

  • I haven't received a confirmation email about my booking. What is wrong?

    We try to answer all emails within 24 hours.
    Try looking in your email's 'Trash' or 'Junk' folder. Sometimes confirmation emails can get misplaced by your email server and do not reach your inbox!
    If more than 24 hours have passed, or if you booked a tour at short notice, either call or mail us directly and we will get back to you immediately. If you would like us to call you, please provide a phone number where you can be reached.

  • Do I have to print my ticket/voucher?

    No.
    You will get your voucher at the ticket office or you receive the ticket from our guide/driver before departure.

  • Service on coach
  • Is there a child seat in the bus?

    Yes.
    Our vehicles are equipped with child seats on request.

  • What is the safety equippment in the buses? What about other equippment?

    There are seatbelts in all the vehicles. Our buses comply with all European safety standards.
    All vehicles have ABS, ESR, regulated air-condition, radio, CD, navigation, armrests.
    Busses have adjustable backrests, armrests and legrests.

  • Can I bring my own food?

    You can bring your own food, meals are not provided by LOOPY SLOVENIA, but we can recommend the products from EXTRAS at the stops.

  • Is it possible to eat during the drive?

    No, please do not eat during the journey as this is not respectful to other passengers.